Seller, Refund, Cancellation and Shipping Policy
Lura’s Kitchen Seller, Shipping and Refund Policy
Effective Date: August 27, 2026
At Lura’s Kitchen, every order is prepared and packaged with care. Because we sell food products and customized gifts, please review the following policies before placing your order.
Food Products and Returns
For food-safety reasons, cookie mixes, baked goods, gift baskets and other edible products cannot be returned or exchanged. All food-product sales are final unless an item arrives damaged, defective or incorrect.
We cannot issue refunds based on personal taste preferences or for products that have been opened, used or improperly stored after delivery.
Damaged, Defective or Incorrect Orders
Please inspect your order promptly upon delivery. If an item is damaged, defective or different from what you ordered, contact us within three calendar days of delivery.
Include:
- Your name and order number
- A description of the problem
- Photographs of the product and shipping package
- A photograph of the shipping label, when applicable
After reviewing the information, Lura’s Kitchen may provide an appropriate replacement, store credit or refund. Please do not discard the product or packaging until we have responded.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We will make every reasonable effort to assist you, but changes and cancellations cannot be guaranteed once processing, baking, customization or shipping has begun.
Shipping and Delivery
Processing and estimated delivery times may vary by product, order size, season and destination. Delivery dates are estimates and are not guaranteed.
Customers are responsible for providing complete and accurate shipping information. Orders returned or delayed because of an incorrect or incomplete address may require additional shipping charges.
Lura’s Kitchen is not responsible for carrier delays, weather conditions or other circumstances beyond our control, but we will make reasonable efforts to help customers resolve delivery problems.
Custom Corporate Gifts and Special Orders
Custom corporate gifts, personalized products, bulk orders and special orders may require a written quote, minimum quantity, production schedule and advance payment.
Customers are responsible for reviewing and approving all names, addresses, messages, logos, artwork and customization details. Once an order has been approved and production has begun, it cannot be cancelled, returned or refunded.
Changes requested after approval may result in additional charges or a revised delivery schedule. Customized colors, packaging and product availability may vary.
Allergies and Ingredients
Customers are responsible for reviewing product labels, ingredient information and allergen statements before purchasing or consuming our products. Please contact us before ordering if you have questions about ingredients or food allergies.
Wholesale, Food-Service and Fundraising Orders
Wholesale, food-service, fundraising and other commercial orders may be governed by separate written agreements, invoices or program terms. If those terms conflict with this policy, the applicable written agreement will control.
Contact Us
Questions or order concerns may be sent to:
customerservice@luraskitchen.com
Please include your name and order number so we can assist you promptly.
At Lura’s Kitchen, tradition, taste and love—It’s All in the Mix.™