Privacy Policy

Lura’s Kitchen, Inc. Privacy Policy

Last Updated: August 27, 2026

 

Lura’s Kitchen, Inc. (“Lura’s Kitchen,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit LurasKitchen.com, purchase our products, create an account, subscribe to communications, contact us, participate in a promotion, or otherwise interact with our website, products and services (collectively, the “Services”).

 

By using the Services, you acknowledge the practices described in this Privacy Policy. This Policy should be read together with our Terms of Service and other policies posted on our website.

 

1. Personal Information We Collect

The information we collect depends on how you interact with us.

 

Information You Provide

We may collect:

  • Contact information, including your name, email address, telephone number, billing address and shipping address.
  • Account information, including your username, password and account preferences.
  • Order and transaction information, including products purchased, order history, gift messages, discounts, returns, refunds and customer-service records.
  • Payment information. Payments are processed by Shopify and other payment providers. We generally do not directly receive or store complete payment-card numbers or security codes.
  • Marketing information, including email or text-message preferences, survey responses, promotion entries and information you provide when subscribing to communications.
  • Communications and content, including reviews, photographs, comments, questions and other information you send or upload.
  • Business information provided in connection with wholesale, fundraising, food-service, bulk or custom corporate-gifting inquiries.

 

We do not ordinarily request Social Security numbers, driver’s-license numbers or bank-account credentials from retail customers. Please do not send sensitive personal information that we have not specifically requested.

 

Corporate Gifts and Recipient Information

When a customer or business purchases gifts for other people, we may receive recipient names, shipping addresses, telephone numbers, email addresses and gift messages. We use this information to prepare, personalize, deliver and provide support for the order.

 

If you provide another person’s information, you represent that you are authorized to provide it for the requested purpose. Gift recipients may contact us regarding their personal information using the information in the “Contact Us” section below.

 

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

  • IP address and approximate location;
  • browser, device and operating-system information;
  • pages viewed, links clicked, search activity and referring website;
  • dates, times and duration of visits;
  • shopping-cart, checkout and purchase activity; and
  • information collected through cookies, pixels, tags, software development kits and similar technologies.

 

Information From Other Sources

We may receive information from Shopify, payment providers, shipping carriers, social-media platforms, advertising and analytics partners, fraud-prevention providers, referral partners and other parties that help us operate and improve our business.

 

2. How We Use Personal Information

We may use personal information to:

  • provide, operate and improve the Services;
  • create and manage customer accounts;
  • process payments, purchases, deliveries, returns and refunds;
  • prepare and fulfill retail, wholesale, fundraising, bulk and custom corporate-gifting orders;
  • communicate about orders, accounts, inquiries and customer-service matters;
  • personalize shopping experiences and remember preferences;
  • send marketing communications when permitted by law;
  • measure and improve our website, products, advertising and promotions;
  • detect, investigate and prevent fraud, security incidents and misuse;
  • enforce our agreements and protect our rights, customers and business;
  • comply with tax, accounting, legal and regulatory obligations; and
  • carry out other purposes disclosed when information is collected or with your consent.

 

3. Cookies, Analytics and Advertising

We use cookies and similar technologies to operate our website, remember preferences, keep items in a shopping cart, understand website activity, improve performance, prevent fraud and support advertising.

 

Some cookies are necessary for the website to function. Others support analytics, personalization and advertising. Depending on your location, you may be able to manage non-essential cookies through our cookie banner, privacy-preference tools or browser settings. Blocking certain technologies may affect website features.

 

We may work with analytics and advertising providers, such as Shopify, Google or social-media platforms, to understand website use and measure or deliver advertising. These parties may collect information about your activity over time and across websites, apps or merchants, subject to their own privacy practices and your available choices.

 

4. Shopify

Our store is hosted by Shopify. Shopify processes personal information when you visit or make a purchase from our store to provide hosting, checkout, payment, security, fraud-prevention, analytics, personalization and other commerce services.

 

Depending on our Shopify settings and the features you use, Shopify may process information from your interactions with our store, other merchants and Shopify to provide enhanced or personalized services. Information may be processed by Shopify and its service providers in countries outside your state, province or country.

 

For more information, review Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.

 

5. How We Disclose Personal Information

We may disclose personal information to:

  • Shopify and commerce providers that host and operate our online store;
  • payment processors that complete transactions;
  • shipping and fulfillment providers that deliver orders;
  • technology, cloud-storage, security and fraud-prevention providers;
  • analytics, marketing and advertising partners;
  • customer-service and communications providers;
  • professional advisers, including attorneys, accountants, insurers and consultants;
  • government authorities or other parties when required by law or reasonably necessary to protect rights, safety and security; and
  • parties to a business transaction, including a merger, financing, reorganization, sale of assets or acquisition.

 

We may also disclose information at your direction or with your consent.

 

We do not sell personal information for money. Certain advertising, analytics or Shopify features may be considered “selling,” “sharing” or “targeted advertising” under some state privacy laws even when no money is exchanged. Where required, you may opt out as described below.

 

6. Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. If you opt in to text messages, you may opt out by following the instructions provided in the message, such as replying STOP.

 

Even after opting out of marketing, you may continue to receive non-promotional communications about orders, transactions, accounts or customer-service matters.

 

7. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • receive a portable copy of certain information;
  • opt out of the sale or sharing of personal information or targeted advertising;
  • limit certain uses of sensitive personal information;
  • withdraw consent where processing is based on consent; and
  • receive equal service and pricing without unlawful discrimination for exercising a privacy right.

 

To submit a request, email customerservice@luraskitchen.com with the subject line Privacy

 

Request. Describe the right you wish to exercise and provide enough information for us to identify the relevant records.

 

We may need to verify your identity before completing certain requests. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification. We will respond within the period required by applicable law.

 

8. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended (“CCPA”), when it applies to a business. These may include rights to know, access, delete and correct personal information; opt out of sale or sharing; limit certain uses of sensitive personal information; and be free from unlawful discrimination for exercising privacy rights.

 

The categories of personal information we may collect include identifiers; customer-record information; commercial information; internet or electronic-network activity; approximate geolocation; audio, visual or similar information that you submit; professional or employment-related information supplied for business inquiries; and inferences drawn from activity or preferences.

 

We collect these categories from you, your device, Shopify, service providers, business partners and other sources described in this Policy. We use and disclose them for the business and commercial purposes described above.

 

Your Privacy Choices

To opt out of data uses that may qualify as sale, sharing or targeted advertising, use the Your Privacy Choices or Do Not Sell or Share My Personal Information link in our website footer:

https://luraskitchen.com/pages/data-sharing-opt-out

 

Where legally required and technically supported, we also recognize an enabled Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

 

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining customer relationships, complying with tax and accounting requirements, resolving disputes, preventing fraud and enforcing agreements. Retention periods vary according to the type of information, our business needs and legal requirements.

10. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no website, transmission or storage system can be guaranteed to be completely secure. Please use care when sending information online and protect your account credentials.

 

11. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

 

12. Third-Party Websites and Services

Our website may link to websites, platforms or services operated by others. We are not responsible for their privacy, security or content. Review their policies before providing personal information.

 

13. International Visitors

Lura’s Kitchen is based in the United States. Personal information may be processed in the United States, Canada and other countries where Shopify or our service providers operate. Those countries may have privacy laws different from the laws where you live. Where required, appropriate safeguards will be used for international transfers.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, business practices or legal obligations. The “Last Updated” date identifies the latest revision. When required, we will provide additional notice of material changes.

 

15. Contact Us

For privacy questions or requests, contact:

Lura’s Kitchen, Inc.
Email: customerservice@luraskitchen.com
Website: https://luraskitchen.com

 

Please use the subject line Privacy Request when exercising a privacy right.